In a nutshell, offer free and expert travel advice, together with a range of useful services and extras to complement travellers’ stay in Lake Garda and in winter / ski destinations in Italy
In our early years, we held roles as Overseas Holiday Representatives – therefore we understand the significance of being available to guests and to providing hands-on, reliable information combined with a positive attitude and superb customer service.
Our passion to assist travellers and to explore further into Italy’s vast travel & tourism products enabled us to progress to roles such as Resort Operations Management, Accommodation & Ground Services Contracting Management and senior Product Management– these milestones enable us to fully comprehend and meet our customers’ needs and to take pride in being their chosen destination experts.
Times and travel habits have certainly evolved in the past years: IT technology has brought the world to the travellers’ fingertips offering instant information and gratification.
Covid-19 has seen many (especially travel) businesses having to adapt or face closure. AI is indeed revolutionary, and we have just began to take-in the benefits of humans interacting with machines.
Our website has been designed to ensure straightforward and easy browsing. Our multi-service, e-commerce search and payment facility allows for the purchase of either a single service or item, or choose multiple services by placing them in the shopping cart, followed by check-out.
Apart from the static Ital Concierge web pages offering a variety of useful information, our website has a number of interactive tools which travellers may use to ask questions, to address any uncertainties, to read fun (and hopefully useful!) blogs with stories and news.
This free service is available to all travellers, regardless of if you may / or may not wish to purchase any Ital Concierge services.
Call us old-fashioned, but at Ital Concierge we feel that every now and then, travellers may still need personal, one-to-one human touch. Contact Ital Concierge and we’ll be pleased to earn your trust and to assist you.